Shipping Policy
At Cavére, all items are made to order. Each piece is crafted specifically for the customer, which means production time is required before shipping.
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Production & Processing Time
All Cavére products are custom-made.
•Production time: 2–5 weeks, or longer depending on design complexity, materials, and stone selection.
•Production begins only after full payment and final design approval.
•No changes can be made once a design is approved.
Production time is separate from shipping time.
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Shipping Time (After Production)
Once production is complete, your order will ship according to the method selected at checkout:
•Standard Shipping (U.S.): 3–5 business days
•Express Shipping (U.S.): 1–3 business days
Selecting express shipping does not shorten production time.
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Tracking Information
Once your order ships, you will receive an email with tracking information to monitor delivery.
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Delivery Responsibility
Customers are responsible for providing accurate shipping information. Cavére is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete addresses.
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Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery at:
📧 Cavereculture@proton.me
We will assist according to the carrier’s claim process.
At Cavere, we make sure your custom pieces reach you quickly and safely. Every order is handled with care, from crafting to delivery.
DELIVERY TIMES (U.S. Orders)
Standard Shipping: 3–5 business days
Express Shipping: 1–3 business days
Custom Orders: Please allow additional time for crafting your unique piece
PROCESSING TIME
All orders are processed within 1–2 business days. You’ll receive an email with tracking details as soon as your order ships.
TRACKING YOUR ORDER
Once your item is dispatched, you’ll get a tracking number to monitor your package in real time.
DAMAGED OR LOST ITEMS
If your order arrives damaged or doesn’t show up, contact us right away at support@cavereusa.com, and our team will make it right.